Key Account Agent - PT / ENG
Now the #1 go-to choice for over 6 million users ๐, Free2move operates its mobility services in more than 170 countries ๐, and is available in 30 languages and 26 currencies.
We usually respond within a week
Created in 2016, Free2move ๐ is revolutionizing mobility by simplifying every journey with a wide range of services tailored to everyoneโs needs. ๐
With Free2move, you can:
- Rent a city car for your vacation in Italy ๐๏ธ
- Find the nearest โป๏ธ charging station for your electric vehicle across Europe
- Reserve a parking spot for your weekend in Parisโฆ
All in just one click through our web or mobile platform! ๐ฒ
Born from the merger of the Stellantis Group ๐ and the start-up TravelCar, Free2move has quickly established itself in just 6 years as a key player in mobility, driven by agility and a bold spirit. ๐
Today, more than 6 million users ๐ trust us. Free2move is active in over 170 countries across 5 continents ๐, available in 30 languages and 26 currencies. With more than 5,000 partners and hundreds of thousands of vehicles, weโre ready to meet every mobility need!
Want to join a team of 750 experts ๐ and take part in ambitious international projects? Youโre in the right place! ๐ฏ
At Free2move, youโll grow in a company that is:
- Dynamic, innovative, and agile ๐ก
- Truly international in scope ๐
- At the crossroads of digital and automotive โ a sector undergoing major transformation ๐๐ป
- Made up of passionate โค๏ธ, creative, and multi-skilled teams ๐ผ
๐บ JOIN US!
๐ฏ Itโs exciting โ youโll see! ๐ฅ
As part of our growth, Free2move Tunisia is looking for a [JOB TITLE] to strengthen its team.
๐ Role Overview
The Key Account Agent supports our Portuguese B2B clients (dealership network) in claiming replacement hire invoices and securing payments from Stellantis Warranty.
This role is essential for ensuring compliance with warranty processes and maintaining efficient communication between dealerships and internal teams.
๐ฏ Responsibilities
* Support Portuguese B2B clients in claiming replacement hire invoices and securing payments.
* Cross-check warranty coverage information provided by dealers and ensure compliance.
*Identify and communicate gaps in coverage; assist in resolving discrepancies.
*Maintain daily communication with clients via email and phone.
*Keep accurate and up-to-date records of interactions and resolutions in internal systems.
*Collaborate with internal teams to improve and streamline processes.
*Demonstrate flexibility and adaptability in response to operational changes.
๐ง Your Profile
*Education / Degree : Bachelorโs degree in Business, Finance, or a related field .
*Technical & Analytical Skills :
-Strong analytical mindset and attention to detail.
-Basic understanding of invoicing or warranty processes is a plus.
-Experience (Preferred) Background in B2B support, warranty processing, or automotive services is an advantage.
*Languages:
-Fluent Portuguese (mandatory)
-Professional English(mandatory)
-French is a plus
*Soft Skills
-Excellent communication and interpersonal skills.
-Proactive problem-solver with a strong sense of ownership.
-Flexible, motivated, eager to learn, agile, independent, and collaborative.
๐ What we offer:
- ๐ฐ Competitive salary
- ๐ฏ Performance bonus
- ๐ 20% night shift premium (from 9 PM to 6 AM)
- ๐ข On-site work required for the first 2 months, then hybrid based on autonomy and performance (KPIs)
- โฑ๏ธ X hours per week / X hours per day
- ๐๏ธ 2 days off per week, with flexible scheduling OR including weekends
- ๐ Permanent contract / CIVP / Internship with X days of paid vacation
- ๐ซ Paid training
๐ผ Working at Free2move also means:
- A start-up mindset backed by the strength of a major group ๐ฅ
- Depending on your role: fully remote, hybrid, or in-office work โต๏ธ
- A chance to help reinvent mobility ๐
- A personalized onboarding experience ๐
- Many opportunities for growth ๐
- Collaborating with international, multi-skilled teams ๐ช๐ผ
- International projects to enrich your career ๐
- Meal vouchers (8 TND/day worked)
- Group insurance
- And even football matches to blow off steam โฝ๏ธ
๐ โฆ and thatโs just the beginningโฆ
- Department
- Operations Vaas
- Locations
- Tunis
- Remote status
- Hybrid
- Employment type
- Full-time
Colleagues
About Free2move
What is Free2move's purpose? Simplify the mobility of everyone!
Free2move is the only global mobility brand that offers a complete and unique ecosystem for its private and professional customers around the world and specifically in Europe and USA. Relying on data and technology, Free2move puts the customer experience at the heart of the business to reinvent mobility and facilitate the transition to E-mobility. As a real marketplace for mobility, the company offers a range of products and services ranging from car-sharing to short, medium or long-term rental, including the reservation of VTC drivers, parking spaces and charging stations via the app, as well as support solutions towards the energy transition or even fleet management for professionals.
Finally, Free2move designs, develops, produces and distributes electric mobility products and services ranging from charging infrastructure, monthly subscriptions, battery life cycle management to the integration of Vehicle-to-Grid technology (V2G). Free2move in figures is: 2 million users, 450,000 rental vehicles, 500,000 parking spaces, 250,000 charging points in Europe, 620,000 business contracts and a presence in 170 countries.
For further information: https://www.free2move.com/
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