Established in 2016, Free2Move 🚀 simplifies mobility by offering a wide range of services to meet everyone's 🚘 transportation needs.

With Free2Move, you can rent a compact car for your stay in Italy 🏖️, locate the nearest charging station ♻️ for your electric vehicle in Europe, reserve parking for your weekend in Paris... all with just a click on our web/mobile platform! 📲

Born from the partnership between Stellantis Group 🚗 and the startup TravelCar, Free2Move, with its agility and pioneering spirit, has successfully established itself as a leading player in just 6 years 🚀 to revolutionize mobility for all travelers.

Now the go-to choice for over 6 million users 👑, Free2Move operates in more than 170 countries across 5 continents 🌎, available in 30 languages and 26 currencies. We have the trust of 5,000 partners, with hundreds of thousands of vehicles at your disposal!

If you want to join a team of 250🏆 experts and contribute to bold international projects, you're in the right place! 🎯

You'll be part of an ultra-dynamic, innovative, agile organization focused on the international stage, joining our talented ❤️teams♥️ full of ideas and motivation, with diverse skills at the intersection of the digital ecosystem and the automotive industry, in a time of profound change.

💺 JOIN US! 💯 It's exciting, you'll see🔥!

Position Overview: The Incident Response Team (IRT) plays a critical role in maintaining operational stability and efficiency within our organization. We are seeking individuals with a unique blend of technical expertise and strong soft skills to effectively manage and respond to incidents, collaborate with cross-functional teams, and uphold service reliability standards.

Key Responsibilities:

Soft Skills:

• Analytical Thinking: Ability to analyze complex data and information to identify and understand underlying issues.
• Effective Communication: Proficient in oral and written English communication across various platforms (chat, status page updates, email, phone/video calls).
• Teamwork and Collaboration: Collaborate with product teams, understand service dependencies, and engage in effective problem-solving.
• Time Management and Organization: Plan and communicate maintenance schedules, manage major incidents, and coordinate activities.
• Problem and Change Management: Implement and adhere to problem and change management processes.
• Professionalism and Work Ethic: Demonstrate accountability, decision-making skills, and stress resistance in handling critical incidents.
• Access and Utilization of Services: Proficient in utilizing key tools such as PagerDuty, Aviatrix, monitoring dashboards (New Relic/Grafana/Kibana), Atlassian Suite (Confluence and Jira), Slack, Google Voice, and external vendor portals.

Technical Skills:

• Version Control (Gitlab): Maintain and update code repositories, manage security patching, and facilitate CI/CD processes.
• Programming Languages: Proficient in Golang, Python, and shell scripting for troubleshooting and code adaptation.

Additional Responsibilities:

• Maintain outage overview and coordinate learning reviews.
• Handle in-app notifications and external vendor escalations effectively.
• Engage in continuous learning and adaptation to emerging technologies and tools.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in incident management, preferably in a fast-paced environment.
• Strong understanding of cloud-based services and networking principles.
• Certification in relevant technologies (e.g., AWS, Azure, etc.) is a plus.
• Ability to thrive in a collaborative and dynamic team environment.

Attributes:

• Detail-oriented with a proactive approach to problem-solving.
• Ability to adapt quickly to changing priorities and requirements.
• Excellent interpersonal skills with the ability to work effectively across teams and levels of the organization.

What We Offer:

• Immediate start date (Asap)
• Competitive salary
• Performance-based bonuses
• 20% additional pay for night shifts worked between 9 pm and 6 am
• Mandatory on-site work for the first two months, then a hybrid model based on autonomy level and KPIs
• 40 hours per week, equivalent to 8 hours per day worked
• 24/7 Coverage, 2 days off with flexible shift and rest day arrangements
• Work on Tunisian public holidays with double pay for days worked, based on business needs
• Permanent contract (CDI), with 20 days of annual leave
• Paid 4-week training in the first month

Working at Free2Move means joining a tribe where a culture of performance is combined with a great atmosphere. It also means:

• Start-up spirit supported by a large Group 🥇
• Depending on your role, the opportunity to work fully remote from anywhere, in a hybrid model, or at our various offices! ⛵️
• The chance to revolutionize mobility with us! 🚘
• Careful onboarding to get off to a good start 🎁
• Many opportunities for career progression 📈
• Collaboration with diverse international teams 💪🏼
• Involvement in international projects to enhance your experience! 🌍
• Meal vouchers of 8 dinars per day worked
• Group insurance!
• Football matches for unwinding ⚽️
• We prioritize a relaxed work environment where everyone can dress comfortably while remaining professional. 👕
• ...This list is not exhaustive... 👀*Psst...! Here's a tip :) Apply preferably in English 🇺🇲