Senior IT Site Support - TUNIS 🚀
Devenu le réflexe #1 pour plus de 6 millions d'utilisateurs 👑, Free2move opère ses services de mobilité dans plus de 170 pays 🌎, est disponible en 30 langues et 26 devises.
Established in 2016, Free2Move 🚀 simplifies mobility by offering a wide range of services to meet everyone's 🚘 transportation needs.
With Free2Move, you can rent a compact car for your stay in Italy 🏖️, locate the nearest charging station ♻️ for your electric vehicle in Europe, reserve parking for your weekend in Paris... all with just a click on our web/mobile platform! 📲
Born from the partnership between Stellantis Group 🚗 and the startup TravelCar, Free2Move, with its agility and pioneering spirit, has successfully established itself as a leading player in just 6 years 🚀 to revolutionize mobility for all travelers.
Now the go-to choice for over 6 million users 👑, Free2Move operates in more than 170 countries across 5 continents 🌎, available in 30 languages and 26 currencies. We have the trust of 5,000 partners, with hundreds of thousands of vehicles at your disposal!
If you want to join a team of 250🏆 experts and contribute to bold international projects, you're in the right place! 🎯
You'll be part of an ultra-dynamic, innovative, agile organization focused on the international stage, joining our talented ❤️teams♥️ full of ideas and motivation, with diverse skills at the intersection of the digital ecosystem and the automotive industry, in a time of profound change.
💺 JOIN US! 💯 It's exciting, you'll see🔥!
Position Overview:
We are seeking a highly motivated and experienced Senior IT Site Support to join our dynamic team in Tunis.
In this role, you will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure and ensuring the smooth operation of all IT systems at our site.
You will also play a key role in mentoring and guiding junior IT support technicians.
Key Responsibilities:
- Provide timely and effective technical support to end-users on various IT issues, including hardware, software, network connectivity and peripherals.
- Diagnose and resolve technical problems remotely and on-site.
- Escalate complex issues to appropriate IT teams or vendors.
- Maintain accurate records of support requests and resolutions.
- Monitor and maintain the health of IT infrastructure, including servers, network devices and security systems.
- Implement and maintain IT security policies and procedures.
- Manage IT inventory and asset tracking.
- Provide guidance, training, and support to a junior IT support technician.
- Delegate tasks and responsibilities effectively.
- Monitor performance and provide constructive feedback.
- Foster a positive and collaborative working relationship.
- Assist with the implementation of new IT solutions and technologies.
- Create and maintain technical documentation.
- Stay up-to-date with the latest IT trends and best practices.
- Participate in IT projects as required.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Information System or a related field.
- Minimum 5 years of experience in a similar IT support role.
- Proven experience in troubleshooting and resolving complex technical issues.
- Experience in managing and mentoring junior IT staff.
- Excellent knowledge of IT infrastructure and systems.
- Strong understanding of IT security principles and best practices.
- In-depth knowledge of Windows, ChromeOS and macOS operating systems.
- Solid understanding of networking concepts, protocols and technologies (TCP/IP, DNS, DHCP, VPN, firewalls, WIFI).
- Proficiency in troubleshooting and repairing computer hardware, including desktops, laptops, printers and peripherals.
- Familiarity with cloud platforms such as AWS, Azure or Google Cloud.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
- A customer-centric approach with a commitment to providing excellent service.
- Ability to work effectively in a team environment and collaborate with colleagues.
- Ability to prioritize tasks, manage time effectively and meet deadlines.
- Demonstrated ability to lead, mentor and motivate junior staff.
What We Offer:
- Immediate start date (Asap)
- Competitive salary
- Mandatory on-site work for the first two months
- 40 hours per week, equivalent to 8 hours per day worked
- Weekends Off
- Permanent contract (CDI), with 20 days of annual leave
Working at Free2Move means joining a tribe where a culture of performance is combined with a great atmosphere. It also means:
- Start-up spirit supported by a large Group 🥇
- Depending on your role, the opportunity to work fully remote from anywhere, in a hybrid model, or at our various offices! ⛵️
- The chance to revolutionize mobility with us! 🚘
- Careful onboarding to get off to a good start 🎁
- Many opportunities for career progression 📈
- Collaboration with diverse international teams 💪🏼
- Involvement in international projects to enhance your experience! 🌍
- Meal vouchers of 8 dinars per day worked
- Group insurance!
- Football matches for unwinding ⚽️
- We prioritize a relaxed work environment where everyone can dress comfortably while remaining professional. 👕
...This list is not exhaustive... 👀*Psst...! Here's a tip :) Apply preferably in English 🇺🇲
- Locations
- Tunis
About Free2move
What is Free2move purpose? Simplify the mobility of everyone!
Free2Move is the only global mobility brand that offers a complete and unique ecosystem for its private and professional customers around the world and specifically in Europe and USA. Relying on data and technology, Free2Move puts the customer experience at the heart of the business to reinvent mobility and facilitate the transition to E-mobility. As a real marketplace for mobility, the company offers a range of products and services ranging from car-sharing to short, medium or long-term rental, including the reservation of VTC drivers, parking spaces and charging stations via the app, as well as support solutions towards the energy transition or even fleet management for professionals.
Finally, Free2Move designs, develops, produces and distributes electric mobility products and services ranging from charging infrastructure, monthly subscriptions, battery life cycle management to the integration of Vehicle-to-Grid technology (V2G). Free2Move in figures is: 2 million users, 450,000 rental vehicles, 500,000 parking spaces, 250,000 charging points in Europe, 620,000 business contracts and a presence in 170 countries.
For further information: https://www.free2move.com/
Senior IT Site Support - TUNIS 🚀
Devenu le réflexe #1 pour plus de 6 millions d'utilisateurs 👑, Free2move opère ses services de mobilité dans plus de 170 pays 🌎, est disponible en 30 langues et 26 devises.
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