Established in 2016, Free2Move 🚀 simplifies mobility by offering a wide range of services to meet everyone's 🚘 transportation needs.

With Free2Move, you can rent a compact car for your stay in Italy 🏖️, locate the nearest charging station ♻️ for your electric vehicle in Europe, reserve parking for your weekend in Paris... all with just a click on our web/mobile platform! 📲

Born from the partnership between Stellantis Group 🚗 and the startup TravelCar, Free2Move, with its agility and pioneering spirit, has successfully established itself as a leading player in just 6 years 🚀 to revolutionize mobility for all travelers.

Now the go-to choice for over 6 million users 👑, Free2Move operates in more than 170 countries across 5 continents 🌎, available in 30 languages and 26 currencies. We have the trust of 5,000 partners, with hundreds of thousands of vehicles at your disposal!

If you want to join a team of 250🏆 experts and contribute to bold international projects, you're in the right place! 🎯

You'll be part of an ultra-dynamic, innovative, agile organization focused on the international stage, joining our talented ❤️teams♥️ full of ideas and motivation, with diverse skills at the intersection of the digital ecosystem and the automotive industry, in a time of profound change.

💺 JOIN US! 💯 It's exciting, you'll see🔥!

Position Overview:

We are seeking a highly motivated and experienced Senior IT Site Support to join our dynamic team in Tunis.

In this role, you will be responsible for providing comprehensive technical support to end-users, maintaining IT infrastructure and ensuring the smooth operation of all IT systems at our site.

You will also play a key role in mentoring and guiding junior IT support technicians.

Key Responsibilities:

• Provide timely and effective technical support to end-users on various IT issues, including hardware, software, network connectivity and peripherals.
  
• Diagnose and resolve technical problems remotely and on-site.
  
• Escalate complex issues to appropriate IT teams or vendors.
  
• Maintain accurate records of support requests and resolutions.
  
• Monitor and maintain the health of IT infrastructure, including servers, network devices and security systems.
  
• Implement and maintain IT security policies and procedures.
  
• Manage IT inventory and asset tracking.
  
• Provide guidance, training, and support to a junior IT support technician.
  
• Delegate tasks and responsibilities effectively.
  
• Monitor performance and provide constructive feedback.
  
• Foster a positive and collaborative working relationship.
  
• Assist with the implementation of new IT solutions and technologies.
  
• Create and maintain technical documentation.
  
• Stay up-to-date with the latest IT trends and best practices.
  
• Participate in IT projects as required.
  

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information System or a related field.
  
• Minimum 5 years of experience in a similar IT support role.
  
• Proven experience in troubleshooting and resolving complex technical issues.
  
• Experience in managing and mentoring junior IT staff.
  
• Excellent knowledge of IT infrastructure and systems.
  
• Strong understanding of IT security principles and best practices.
  
• In-depth knowledge of Windows, ChromeOS and macOS operating systems.
  
• Solid understanding of networking concepts, protocols and technologies (TCP/IP, DNS, DHCP, VPN, firewalls, WIFI).
  
• Proficiency in troubleshooting and repairing computer hardware, including desktops, laptops, printers and peripherals.
  
• Familiarity with cloud platforms such as AWS, Azure or Google Cloud.
  
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
  
• A customer-centric approach with a commitment to providing excellent service.
  
• Ability to work effectively in a team environment and collaborate with colleagues.
• Ability to prioritize tasks, manage time effectively and meet deadlines.
  
• Demonstrated ability to lead, mentor and motivate junior staff.

What We Offer:

• Immediate start date (Asap)
  
• Competitive salary
• Mandatory on-site work for the first two months
  
• 40 hours per week, equivalent to 8 hours per day worked
  
• Weekends Off
• Permanent contract (CDI), with 20 days of annual leave

Working at Free2Move means joining a tribe where a culture of performance is combined with a great atmosphere. It also means:

• Start-up spirit supported by a large Group 🥇
  
• Depending on your role, the opportunity to work fully remote from anywhere, in a hybrid model, or at our various offices! ⛵️
  
• The chance to revolutionize mobility with us! 🚘
  
• Careful onboarding to get off to a good start 🎁
  
• Many opportunities for career progression 📈
  
• Collaboration with diverse international teams 💪🏼
  
• Involvement in international projects to enhance your experience! 🌍
  
• Meal vouchers of 8 dinars per day worked
  
• Group insurance!
  
• Football matches for unwinding ⚽️
  
• We prioritize a relaxed work environment where everyone can dress comfortably while remaining professional. 👕

...This list is not exhaustive... 👀*Psst...! Here's a tip :) Apply preferably in English 🇺🇲