Customer Service Specialist (m/f) (Italian speaking)

Job description

The Free2Move ecosystem, is a family of enterprise-level services, websites and mobile apps from a big French automotive group, created and maintained with modern technologies. Free2Move enables the users to see cars from major carsharing providers in their area, find the closest one, compare offers and book the best fit. Our users save time and money on single-signup and registration for all providers in one app. We are building on more partnerships and rapidly expand into new markets. And that´s where you come into play:

Starting from November we are looking for you as Customer Service Specialist (m/f) 

 

Responsibilities

  • Answering user requests about our product via email or social media
  • Being the link between our users and our product managers
  • Proactive attitude to improve our product, team and company
  • Shaping the product communication towards the user
  • Gathering user feedback, reporting to different teams and processing this together to improve our customer service
  • Testing app functionality/features according to user feedback
  • Shape user feedback into product features

Requirements

Your Profile

  • You are a native Italian speaker with fluent English speaking skills (German is a big plus)
  • You love customer contact and thrive on making your customers and colleagues happy
  • You are an excellent communicator, both verbally and in writing
  • You can work independently and make your own plan to achieve team and company goals
  • Solving problems and understanding end-customer needs are part of your core strengths 
  • You have experience working in a customer facing environment 
  • You are a team player

What we offer

...Flat hierarchies

...A friendly international team

...Room for your own ideas

...Great office in the heart of Berlin

...The opportunity to contribute to an amazing product

...a Buddy that will help you settle in

...Unlimited free carsharing